Key Responsibilities

• Act as the point of contact for clients for marketing matters and enquiries and address client queries effectively and in a timely manner.
• Build strong, long-term client relationships and maintain frequent contact.
• Take responsibility for day to day client relationships to ensure client satisfaction, retention and growth.
• Set strategies for your assigned customers, considering their specific requirements.
• Present marketing strategies to clients and be able to authoritatively explain strategic decisions.
• Keep client projects on-brand and focused on their goals and objectives.
• Manage multiple accounts of varying sizes – from ownership of your own roster through to supporting AD’s on flagship accounts.
• Proactively qualify, extract, develop and drive opportunities for growth and projects.
• Champion the needs of clients and ensure it filters through the agency and every touch-point.
• Support the department in building our account plans to understand how to get the most value from our clients (and vice versa).
• Manage client expectations and commercials – pitch the agency’s work and translate client feedback.
• Make the client feel valued, reduce stress and exceed expectations.

Key Skills

• At least 1 year’s experience of working as an Account Manager in an agency environment.
• Exceptional interpersonal skills with a proven track record of building and maintaining client relationships.
• Excellent organisational and negotiation skills.
• Ability to detect trends and develop initiatives.
• Solution oriented and a calm presence in challenging situations.
• Clear communicator and have the ability to pitch and present ideas and strategies to clients confidently.
• Experience of budget management and reporting.

Benefits

• Remote working environment
• Company computer/laptop
• Bonus Scheme
• Birthday day off (paid leave)
• 25 days annual leave plus public holidays