Account Manager (Dubai)
  • Dubai / Hybrid
  • Full-Time
  • 5+ years
  • Salary Negotiable

Our Dubai team are looking for an experienced Account Manager to join our multi-talented and diverse team.

Crowd is a global creative agency, specialising in amplifying demand for brands around the world. Founded in 2012, we have 10 offices worldwide – strategically located in the most important business hubs globally. Specialising in creative communications and a clientele that ranges from travel, real estate, government, professional services, F&B, education and more.

The Account Manager will be responsible for creating and nurturing strong, long-term client relationships that facilitate account growth.

We are looking for someone with at least 5 years experience of working as an Account Manager in an agency environment and be bilingual in English and Arabic languages. In addition we need someone who is solution orientated with a calm presence in challenging situations.

About the job

Key Responsibilities

  • Act as the point of contact for clients for marketing matters and enquiries and address client queries effectively and in a timely manner.
  • Build strong, long-term client relationships and maintain frequent contact.
  • Take responsibility for day to day client relationships to ensure client satisfaction, retention and growth.
  • Set strategies for your assigned clients, considering their specific requirements.
  • Present marketing strategies to clients and be able to authoritatively explain strategic decisions.
  • Keep client projects on-brand and focused on their goals and objectives.
  • Manage multiple accounts of varying sizes – from ownership of your own roster through to supporting AD’s on flagship accounts.
  • Proactively qualify, extract, develop and drive opportunities for growth and projects.
  • Champion the needs of clients and ensure it filters through the agency and every touchpoint.
  • Support the department in building our account plans to understand how to get the most value from our clients (and vice versa).
  • Manage the client expectations and commercials – pitch the agency’s work, and translate client feedback.
  • Make the client feel valued, reduce stress and exceed expectations.

Key Skills & Experience

  • 5+ years experience of working as an Account Manager in an agency environment.
  • Bilingual in English & Arabic languages.
  • Exceptional interpersonal skills with a proven track record of building and maintaining client relationships.
  • Excellent organisational and negotiation skills.
  • Ability to detect client trends and develop initiatives.
  • Solution orientated and a calm presence in challenging situations.
  • Clear communicator and have the ability to pitch and present ideas and strategies to clients confidently.
  • Experience of budget management and reporting.


  • Medical and Residency Visa.
  • Hybrid Work Environment (2 days working from home).
  • Company laptop.
  • Bonus scheme (after 6 months service).
  • Birthday off (paid leave).
  • 22 days annual leave plus public holidays.



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